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Terms and conditions

Last updated: 29/10/2026.

These terms govern the use of Mateo AI Agent. By creating an account or starting the free trial you accept them. If you do not agree, do not use the service.

These conditions apply to orders in euros (European Union, Switzerland and other countries outside Argentina). Customers in Argentina contract under the Spanish version, in US dollars and under Argentine law.

1. Who provides the service

Mateo AI Agent is provided by Nicolas Exequiel Schmidt, CUIT 20-32600187-3, Argentina. Contact: [email protected].

2. Payments: Paddle is the Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payments, taxes (including VAT), invoices, renewals and refunds are handled by Paddle under the Paddle buyer terms. For questions about a payment or an invoice, contact Paddle at paddle.net; you can also write to us and we will help you.

3. The service

Mateo AI Agent is a booking and customer care assistant that answers your business's customers on WhatsApp about your business: enquiries, appointments and reminders, according to the plan you choose (Lite, Pro or Ultra) and the information you share with us. It is not a general-purpose AI assistant: it only handles topics related to your business. The features of each plan are those shown on the pricing page when you subscribe.

4. Account and WhatsApp

  • You need a verified email and a WhatsApp Business number connected through Meta's sign-up. Use of WhatsApp is also governed by Meta's terms and policies.
  • Meta's charges for WhatsApp messages are billed by Meta directly to your business from your own Meta account and are not part of your subscription.
  • You are responsible for the information you load (opening hours, prices, services) and for complying with the rules that apply to your activity, including data protection for your customers.

5. Free trial

Every business can use a 15-day free trial with no card and no charge. Paddle only charges when you choose and subscribe to a paid plan. If you do not subscribe, the trial ends and nothing is billed.

6. Prices and billing

  • Prices are shown on the pricing page, in euros, VAT included: Lite €17.99/month for the first 2 months, then €34.99/month; Pro €23.99, then €45.99; Ultra €28.99, then €51.99.
  • The subscription is monthly and charged in advance. You see the exact amount before you confirm it.
  • If we change prices, we tell you by email before the change applies to your subscription.
  • If a payment fails, the assistant stops answering regular messages until it is resolved.

7. Cancellation, withdrawal and refunds

You can cancel at any time. Refunds within 14 days and the EU right of withdrawal are explained in the cancellation and refunds policy.

8. Acceptable use

You must not use the service for spam, misleading or unlawful messages, to infringe third-party rights, to try to bypass the assistant's safeguards, or against WhatsApp's policies. We may suspend an account that does so, with prior notice where possible.

9. Scope of the service

  • The assistant uses artificial intelligence and can make mistakes. Review important replies and keep your business information up to date. It does not replace professional advice or emergency services.
  • We work to keep the service running continuously, but there may be interruptions for maintenance or failures at third parties (for example, Meta or infrastructure providers).
  • If a translation differs from the Spanish version, the Spanish version prevails, without limiting the mandatory rights you have as a consumer in your country of residence.

10. Personal data

We process data as described in the privacy policy.

11. Changes

We will tell you by email before changes to these terms take effect. If you do not agree, you can cancel at no cost.

Contact

Provider: Nicolas Exequiel Schmidt, CUIT 20-32600187-3. Email: [email protected]. Support hours: Monday to Friday, 13:00–18:00 Argentina time (UTC−3).