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Cancellation and refunds policy

Last updated: 29/10/2026.

This policy explains how to cancel your Mateo AI Agent subscription and when we refund. It applies together with the terms and conditions. These conditions apply to orders in euros (European Union, Switzerland and other countries outside Argentina). Customers in Argentina contract under the Spanish version, in US dollars and under Argentine law.

Payments: Paddle is the Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payments, taxes (including VAT), invoices, renewals and refunds are handled by Paddle under the Paddle buyer terms. For questions about a payment or an invoice, contact Paddle at paddle.net; you can also write to us and we will help you.

15-day free trial

The trial lasts 15 days, needs no card and nothing is charged. A few days before it ends we email you. If you do not choose a plan, the trial ends and nothing is billed automatically.

Cancellation: whenever you want

  • Cancel at any time by writing to [email protected] or with the cancel the service page. No cancellation fees.
  • After cancelling there are no further charges, and you keep access until the end of the period already paid.

Refunds within 14 days

  • You can ask for a full refund within 14 calendar days of a payment, for any reason. Ask through Paddle at paddle.net or write to [email protected]. The money goes back to the original payment method.
  • After those 14 days we do not refund periods already charged, unless the law requires it.
  • If you were charged too much or by mistake, we refund the difference.

EU right of withdrawal (14 days)

  • If you are a consumer in the European Union, you can withdraw from the contract within 14 days of subscribing to a paid plan, without giving any reason, and receive a full refund.
  • To exercise it, use the right of withdrawal page, ask Paddle at paddle.net or send us a clear statement by email to [email protected].
  • Meta's charges for WhatsApp messages are billed by Meta and are not covered by this policy.

Contact

Provider: Nicolas Exequiel Schmidt, CUIT 20-32600187-3. Email: [email protected]. Support hours: Monday to Friday, 13:00–18:00 Argentina time (UTC−3).