Privacy policy

Last updated: 29/10/2026.

Who we are

Mateo AI Agent (Nicolas Exequiel Schmidt, CUIT 20-32600187-3, contact [email protected]) provides a WhatsApp booking and customer care assistant for businesses. Each business is the controller of its customers' data; Mateo AI Agent acts as processor and processes that data only on the business's behalf and instructions. For the data of people who use this website or subscribe, Mateo AI Agent is the controller.

What data we process

• The business's customers: name, WhatsApp number, requested service, appointment date and time, and the messages needed to handle them.
• We do not ask for ID numbers, medical records, diagnoses or photos. If someone sends them, they are not used for any other purpose.
• People who fill in forms on this site: the data entered (name, business, sector, plan, WhatsApp or email and comment).
• Subscribers: account email and plan. Card details are handled by Paddle; we do not receive them.

What we use it for

Only to book, remind, reschedule and cancel appointments, answer questions about the business, notify the business owner and, on the Ultra plan, hand the conversation over to a person on the business's team with a summary; and to reply to your requests and manage your subscription. We do not sell data or use it for advertising.

Providers

• Meta (WhatsApp Business Platform): sending and receiving WhatsApp messages.
• Cloudflare: hosting, database and website forms, as processor.
• xAI: language model that writes the assistant's replies, as processor. Only the content needed to answer is sent.
• Brevo: sending emails, and marketing emails only if you ticked the optional box. Every email has an unsubscribe link.
• Paddle: payments in euros, as Merchant of Record and independent controller for payment data, under its own privacy policy.

Some providers are outside your country (for example in the United States). Those transfers are made under the mechanisms provided by the applicable law.

Retention and security

Conversation logs are kept for a limited period (target: 90 days) and protected with access controls, encryption in transit and filters that prevent revealing one customer's data to another person.

Your rights

You can ask for access, rectification, erasure, restriction, objection or portability of your data from the business that served you or by writing to [email protected]. You can unsubscribe from our emails at any time with the link in each email. You can also complain to the data protection authority of your country.

Contact

Provider: Nicolas Exequiel Schmidt, CUIT 20-32600187-3. Email: [email protected]. Support hours: Monday to Friday, 13:00–18:00 Argentina time (UTC−3).